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We often say, Customer is the King. The Customer Relationship Management (CRM) system helps just to delight that King. We help small & medium enterprises to implement a CRM system that helps them optimize their marketing, sales, order & support operations.
Customer relationship management is a customer-centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction.
CRM system is software which helps businesses to enhance the level of services it provides to its customers. CRM is one of the most important tools a company can use to remain viable. CRM is exactly what it sounds like, a system that manages customers, and a tool used to track everything you do that relates to your customers.
A Customer relationship management (CRM) is not just the application of technology, but is a strategy to learn more about customers' needs and behaviours in order to develop stronger relationships with them.
As such it is more of a business philosophy than a technical solution to assist in dealing with customers effectively and efficiently. Nevertheless, successful CRM relies on the use of technology. Our CRM system will help you to transform your marketing, sales & service operations.
A Customer Relationship Management will help you view 360 degree view of your customers' interactions through following modules:
- Marketing Automation (helps you to manage campaigns, mass mailing, email templates, campaign effectiveness, etc.)
- Sales Force Automation (helps you to manage leads, contacts, accounts, opportunity, sales quote, etc.)
- Customer Service & Support (helps you to manage complaints, knowledgebase, customer self service, etc.)
- Order - Inventory Management (helps you to manage product catalogues, price books, vendor management, purchase orders, sales order, invoices, etc.)
- Activity Management (helps you to manage to-do, meetings, calls, events, shared calendar, notes, etc.)
- Security Management (helps you to manage users, profiles, roles, groups, etc.)
- Reports & Dashboards
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